Returns

14 DAYS CANCELLATION PERIOD

If you are not sure if the product is faulty, we encourage you to contact us.

If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 14 days to contact us after the final receipt of your order.

You must inform us in writing if you wish to cancel your order.

You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.

Unfortunately we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning.

Please package the goods appropriately and ship them in a separate outer box. Unless otherwise advised, please return all goods to:

Fosca Bertrán
18 Carrer de Ciscar
Valencia, Spain
46005

For your protection, we recommend that you use a recorded-delivery service.

In the unlikely event of unsatisfactory proportions, please talk to us. We encourage you contact the relevant channels of support and flag up your issue.